Let us restore your photos, reverse the aging process, and return the photos to their former condition — or better. Picture restoration can add new dimensions to your family tree or genealogy project, and give new life to your priceless heirloom photographs.
Bath County, Virginia
Are you seeing pop-ups? Is your computer running extremely slow? Is Windows acting really strange? Are you seeing different web pages than you were expecting? These are all potential signs of a virus (technically malware) that is in your system.
We can help! We have the resources and the knowledge necessary to remove all types of malware. Once your computer is clean, we will perform all of the necessary updates and security patches your system needs. If necessary, we will install a FREE antivirus program and review ways to prevent infections in the future.
Contact us to get rid of malware.
Don't assume you're safe just because you have a popular antivirus program. Most people use Norton Antivirus and the bad guys know this. They can intentionally engineer malware to avoid detection by Norton. If you are online, you are a target for malware (viruses, worms, spyware, ransomware, etc.), hackers, and identity theft.
Results can include:
Complete System Failure
Permanent Damage to your Files
Invasion of Privacy and Security Issues
Expose Sensitive Information (i.e. credit card and bank account numbers) to Criminals.
The terms, "Malware" / "Virus" / "Worm" / "Trojan" / "Spyware" / "Adware" / "Rootkit" / "Ransomware" get confused and misused a lot. Actually, all of them can be considered malware (short for malicious software). Malware is any piece of code designed to infect your computer (or mobile device) and make it do things that you don't want it to do, such as mass-mail others, steal your banking passwords, or crash your computer. Although a virus is only one type of malware, most people use the term "virus" to mean the same thing. (True computer viruses have become pretty rare.)
♦ A virus is a type of malware that copies itself by infecting other files, just as viruses in the real world infect your cells and use them to reproduce. A virus can do many different things — watch in the background and steal your passwords, display advertisements, or just crash your computer. What makes it a virus is how it spreads. When you run a virus, it will infect programs on your computer. If you run the program on another computer, the virus will infect programs on that computer, and so on.
♦ A worm is similar to a virus, but it spreads a different way. Rather than relying on human activity to move infected files around to different computers, a worm spreads over networks on its own. The main difference between a worm and a virus is simply how it copies and spreads itself.
♦ A Trojan, or Trojan Horse, is a type of malware that disguises itself as a legitimate file. When you download and run the program, the Trojan horse will run in the background, allowing third-parties to access your computer. They can do a variety of malicious things: monitor activity on your computer, or open the floodgates and download many other types of malware onto your computer. What separates a Trojan from other malware is that it pretends to be a useful program to trick you into downloading and running it.
♦ Spyware is a type of malware that spies on you without your knowledge. It collects a variety of information including logging your keystrokes to steal passwords to financial sites. There are some forms of “legitimate” spyware which are often bundled with free software and simply monitor your web browsing habits and sell this data to advertisers. It is less malicious but still an invasion of privacy.
♦ Adware is any type of software that displays advertising on your computer. While many legitimate programs display advertisements within the program and aren't considered malicious, adware displays ads when it shouldn’t (i.e. random pop-up ads).
♦ Scareware is designed to look like a legitimate program such as an antivirus or a Windows operating system function. It is often difficult to tell if they are real or fake. The program may inform you that you are infected with a virus/malware and the only way to remove the infection is to pay for the software. In reality, the software itself is the malware. Don't pay for it; get rid of it.
♦ A rootkit is a type of malware designed to burrow deep into your computer so that security programs can’t detect it. A rootkit might hide itself completely, preventing itself from showing up in the Windows task manager. These can be particularly difficult to detect and remove.
♦ Ransomware is a fairly new type of malware. It holds your computer or files hostage and demands a ransom payment. Ransomware doesn’t want to just cause you trouble. It wants to take your files hostage and extort money from you. Some ransomware may be a simple pop-up box asking for money before you can continue using your computer. More harmful malware like CryptoLocker literally encrypts your files and demands a payment before you can access them. Such types of malware are dangerous, especially if you don’t have backups. Even if you pay the ransom and unlock your files, your files are often corrupted and unusable. Bottom line: Don't pay the ransom!
Scared yet? All types of malware can be removed, however sometimes the damage they do to your files is irreversible.
"An once of prevention is worth a pound of cure." Always use antivirus software and keep your software up to date. Avoid downloading suspicious files. Always keep backups of important files.
If you do find yourself the victim of malware, we can help. Contact us to get rid of malware.
Bath County, Virginia
Does your computer show strange errors, frequently crash, drop the Wi-Fi signal, or any other strange behavior? We can help! With years of experience with Windows (Windows 95, Windows 98, Windows XP, Vista, 7, 8, 10, and Windows 11), we can find the solution to your problems no matter which version of Windows you are running. Whether you're seeing strange and cryptic Windows errors, or the infamous blue screen errors (a.k.a Blue Screen of Death), we can get your system running error-free.
A newer version of Windows will be more secure, have the latest features, and will be a more reliable system. We can help with upgrades to Windows 10 / 11. Don't worry - you won't lose any data (pictures, documents, emails, etc.)We'll back up everything and make sure none of your data is lost in the transition.
If you still have Windows XP, Vista, or 7, you really should upgrade to a newer and more secure version. Older versions leave you vulnerable to malware attacks and many programs are no longer compatible with the old operating system.
We can also help with popular software programs like Microsof Office (Word, Excel, Powerpoint, etc.), QuickBooks, Adobe Photoshop, antivirus (Norton, AVG, Kapersky, Malwarebytes, and more), email (Outlook, Thunderbird, Windows Live Mail, etc.), and many more.
Is your computer running slowly? Do programs take forever to load? Want to speed up your computer? It is probably time to "tune up" your computer! Let Recapture Tech clean your system and get back the speed your computer should have. We can clean up your hard drive, get rid of unnecessary / unwanted files and programs, and improve performance. When done, your computer will be healthy, secure, and up-to-date.
Is your data backed up? Would you be devastated if you lost important pictures or files? A file backup system is one of the most important things you can have these days. Keeping extra copies of your important files - documents, financial records, emails, pictures, videos, etc. - can be a vital safeguard against viruses (malware), hard drive failure, fire, and theft.
There are basically three options:
Backup Media - You can manually copy your important files to a CD/DVD or USB thumb drive. You can then store the media in a drawer or off-site for added security. The downside is you have to remember to perform the manual backup regularly and you might not always remember to copy each important file. We don't recommend this method.
Automated External Backup - External USB hard drives are relatively inexpensive and easy to maintain. They usually includes software that will make regular backups of your important files on a regular schedule. If your computer becomes unusable due to malware or hard drive failure, you will still have copies of all your important files. We can help you with installing an external USB drive and configure it to your preferences.
Cloud Backup - While external USB drives protect your files against malware and hard drive failure, they don't necessarily protect them from fire or theft. That's where cloud storage comes in. This type of backup systems sends copies of your files to an off-site location. (Servers used for off-site file storage are commonly referred to as "the cloud.") When your files are backed up off-site, even the most catastrophic disasters to your computer won't affect your files. We can help you set up an account and configure automatic backups to "the cloud" for complete peace of mind.
We will make sure you have a backup system that copies all of your important data. If disaster strikes, you'll be covered.
Have you lost important files? Did you hit 'delete' before you were read? Whether you've lost individual documents (i.e. word documents, spreadsheets, pictures, etc.) or your entire system crashed, we can help you find your files. Using special software, most files can be restored even if you have emptied the Recycle Bin, changed the existing file, or even if your computer doesn't work.
Unfortunately, sometimes the files have been corrupted or overwritten so much that only the FBI can retrieve them. We'll attempt to find and recover any lost files and return things to the way you want them.
Do you need to share files from one computer to another? Do you want to print from multiple computers to one printer? Do you have several computers but only one internet connection?
We can help with that! Whether creating new networks or troubleshooting problems with your existing configuration, we'll get you connected. Once connected, you can share files between multiple computers, share an internet connection, and print to one printer from multiple locations. There are a variety of networking options and strategies.
Computers can be connected via ethernet cables and a router, or with a wireless router (WiFi), Because wireless routers allow connections without wires, they present security concerns. Installing network security and firewalls can prevent unauthorized access to your network. We can help you with every step of the process.
Having problems with your internet connection? Does your wifi signal keep dropping? We can fix that too!
Fun Fact: The term "WiFi" does NOT stand for "wireless fidelity." It doesn't stand for anything. Although it looks like "HiFi" which stands for "High Fidelity," WiFi is not an acronym and is simply made up. Phil Belanger, one of the creators of WiFi, said "We needed something that was a little catchier than ‘IEEE 802.11b Direct Sequence.’”
Bath County, Virginia
Does your computer display strange errors, crash frequently, drop the Wi-Fi signal, turn off unexpectedly, or any other strange behavior? Technology (when it works) allows a company or individual to manage their lives, increase efficiency, grow their company, get more work done, and make more sales, in less time and with less effort. We rely on our computers; we expect them to work. When they don’t, you may need a Certified Computer Tech to get them going again. But we live an hour from any city - there are no computer guys out here. Wrong! Recapture Tech is here in Bath County Virginia to help with all of your technology problems.
Many people and small businesses in rural areas lack access to technical expertise. You don't want to drive an hour to get your computer equipment serviced or wait several days for one of the city computer shops to get to you. That's where we come in. We serve Bath County Virginia (Millboro, Warm Springs, Hot Springs, Bacova) and surrounding areas of western Virginia and West Virginia (Highland County, Augusta County, Rockbridge County, Alleghany County, Pocahontas County, including the towns of Monterey, McDowell, Clifton Forge, Goshen, Craigsville, and Deerfield).
Computer problems drive most people crazy, but believe it or not... we love to fix them. There is something satisfying about fixing technology issues and solving people's problems.
Recapture Tech will get your computer fixed and running fast and stable. We provide on-site service for business customers and same-day service is available in many cases. You shouldn't have to live for weeks without your computer equipment. We offer fast reliable computer repair, Windows upgrades and maintenance, wireless (wifi) and wired internet setup and troubleshooting, backup solutions, and data recovery. And we won't try to sell you expensive hardware / software that you really don't need.
Although Windows gets the blame for a lot of problems, sometimes there may be issues with the hardware in your computer. Like everything else, computer parts can wear out over time. Worn out components can cause: slower performance, scary error messages, strange noises, or prevent your computer from starting. We can provide troubleshooting to diagnose the problem and repair or replace the troublesome part(s).
Upgrades
If your computer is running slowly, you may need more memory. You could also switch to a SSD (Solid State Drive) which are much faster than conventional HDD (Hard Disk Drive). On the other hand, it is possible the system just needs to be cleaned up and optimized. We can help with it all.
Laptops are portable, and therefore they often get dropped, kicked, knocked off a table, or stepped on (usually by accident). Of course they suffer from the same issues as desktop PCs as well. We're here to replace cracked screens, figure out why your battery won’t hold a charge, speed up your laptop, and more.
After spending a ton of cash your Mac (MacBook, iMac, iBook, etc.) you don’t want to spend a ton more to get it repaired or upgraded. We can work on those too and for a lot less than you'd spend at the Apple Store. (Good luck finding an Apple Store nearby.)
Bath County, Virginia
A broken cell phone can leave you feeling lost and disconnected. A cracked phone screen can make it difficult to see what you are doing. A phone that will not charge might as well be a paperweight. Phones and tablets are a vital tool in today’s technology driven society. You need to get your device working as quickly as possible.
Recapture Tech is here in Bath County Virginia to help with all of your iPhone, iPad, or Android device problems. We can fix your phone or tablet so you don’t have to buy a new one. Nine times out of ten, repairing your device will be cheaper than replacing it. Whether you need a new screen, a battery, or just a little help setting up email and other apps on your phone or tablet, we can help.
We offer fast, affordable and reliable cell phone and tablet repairs and are equipped to service the latest iPhone and Android devices. We provide service and replacement parts for iPhone, Samsung Galaxy, LG, HTC, Motorolla, Nokia, and all other major makes and models. Whether you have the latest model or you are still attached to your old flip phone, we can diagnose and repair the issues you are experiencing.
Smartphone and Tablet Repair Services:
Replace cracked or damaged glass & LCD screens
Hardware and software installation and upgrade
Replace battery
Repair charging ports
Replace headphone jacks
Replace Home buttons, etc.
Data recovery (device storage and SD card)
Not local? Mail your device for repair with our Mail-in Phone Repair Service.
Does your business need a repair shop to handle your fleet of devices? Visit Mail-in Business Device Repair.
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